Customer Service | Utilities
825 W. Irving Blvd.
Irving, Texas 75060
Tel: (972) 721-2411
Fax: (972) 721-3733
E-mail address: customer-service@cityofirving.org
Business hours: 7:30 a.m. to 5:30 p.m., Monday through Friday
Mailing Address:
P.O. Box 152288
Irving, TX 75015-2288 Mission
We provide excellent customer service through courteous, consistent and knowledgeable interactions with our customers and impress them with the quality and timeliness of our services, treating them in a pleasant and friendly manner.
Customer Services is a division of Financial Services and is responsible for ensuring accuracy and efficiency in the collection and assessment of user charges, assisting customers with establishing utility services and addressing all utility service account-related inquiries.
Service Requests
Billing and Payments
Rates and Service Fees
Frequently Asked Questions - Water Source
- Billing and Payments
- Meters and Concerns about Possible Problems
- Water Usage
- Wastewater, Hydrants and Water Taste
Forms
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